Click the “Join Meeting” button at the top of this page. On the resulting page, enter the meeting id that the support representative sent to you, the password (if any), and enter your name, then click the “Join Meeting” button.
Click the “(Forget password?)” link under the Login button on the login page and enter your email address. The system will send you a new password generated by the system. After you use the new password, click “Account” on the left panel and set your new password.
Your user account password and passwords required for unattended support sessions are irreversibly encrypted in the database and transmitted over the Internet using SSL. Because of that, you need to remember those passwords. There is no way for our support staff to retrieve them for you.
To cancel your subscription, log in to the web site. Click the “Account” link on the left. Then click the “Change Plan” button. Then click the “Cancel Plan” button. Your account will remain active until the end of your billing period.
You will receive an email receipt for every monthly bill paid. The email will include a link for you to easily click and login to the system and change or cancel your subscription.
You can support as many remote computers (PCs or Macs) as you need on one local computer by starting multiple remote support sessions. However, you need to purchase additional concurrent sessions in order to support multiple remote computers concurrently.
With multiple concurrent sessions purchased, you and your colleagues can support
multiple remote computers anywhere you want, under one or multiple local computers.
The number of remote computers you and your colleagues can support at the same time cannot
exceed the number of concurrent sessions you purchase.