Desktop Conferencing - GoMeetNow

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    GoMeetNow Support

    Your satisfaction is important to us. We want your experience with the GoMeetNow web conferencing service to be as good as “being there”. If you have any problems while using GoMeetNow, please check the FAQs below for answers that might help with your problem. And feel free to contact RHUB support for any GoMeetNow questions:

    1. The best way to contact support is to submit a support ticket. The support email address is support@gomeetnow.com 

    2. Call support at 408-642-5221 (9:30am - 6:30pm Pacific Time, Monday through Friday).

    3. Download User Manual

    4. Supported user environment:

         Windows: 

    • Windows 2000, XP, 2003, Vista, Windows 7
    • Windows mobiles with Skyfire browsers (view only). Wi-Fi connection is recommended.

         Mac:

    • 10.4 or later, Intel or PPC based
         Other platforms (Linux, Unix, iPhone, iPad, etc):
    • a browser can be used to attend a meeting (view only)
    • a Wi-Fi connection is recommended to join meetings via mobile devices such as iPhone and iPad.

    5. FAQs

    1. How do I attend a meeting?

    2. How do I retrieve my lost password? How secured is my password?

    3. Can anyone join my meetings?

    4. I have a large screen. How do I limit what is viewed by the attendees?

    5. Does GoMeetNow use SSL encryption?

    6. Can I temporarily increase the number of participants for a larger meeting?

    7. Can I record a meeting?

    8. How do I play the recording?

    9. How do I cancel my account?

    10. How can I use GoMeetNow to do remote support?


    1. How do I attend a meeting?

    Click the “Join Meeting” button at the top of this page. On the resulting page, enter the meeting id that the meeting host sent to you, the password (if any), and enter your name, then click the “Join Meeting” button.

    2. How do I retrieve my lost password? How secured is my password?

    Click the “(Forget password?)” link under the Login button at the login page and enter your email address. The system will send you a new password generated by the system. After you use the new password, click “Account” at the left panel and reset your new password.

    Your user account password is irreversibly encrypted in the database and transmitted over the Internet using SSL. Because of that, you need to remember the password. There is no way for our support staff to review it for you.

    3. Can anyone join my meetings?

    You can invite anyone to join your meetings. They do not need a GoMeetNow user account.

    4. I have a large screen. How do I limit what is viewed by the attendees?

    Regardless of how large your screen is and how many monitors you have, the default view to your attendees is the scaled-down version of your full screen that fits your attendees' screen. This fit-to-screen view means that your screen will appear smaller if an attendee has a smaller screen. While the attendee can zoom in or out of their view to make fine print more readable, the host may also reduce the screen area the attendee has to view by choosing to show a specific application or a specific monitor.

    Showing a specific application or a specific monitor will speed screen updates to viewers dramatically. In general, the smaller screen area you show to your attendees, the faster the screen update is.

    5. Does GoMeetNow use SSL encryption?

    All user passwords, meeting passwords and meeting IDs are transmitted via SSL between GoMeetNow clients and the GoMeetNow server.

    6. Can I temporarily increase the number of participants for a larger meeting?

    Yes, you can. After the large meeting ends, update your plan and reduce the number of participants in your plan so that GoMeetNow can give you credit.

    7. Can I record a meeting?

    Yes. On the TurboMeeting Control Panel, click the Record icon. Make certain that your computer’s microphone is on. If attendees are talking via the telephone, turn your speakerphone on so your computer’s microphone can pick up their voices. When you are finished recording, click the Stop Recording icon and choose the name for save the recording.

    8. How do I play the recording?

    You can double click on the saved recording. The recording will begin playing automatically. You can pause the recording, scan forward or backward and change the volume during playback.

    9. How do I cancel my account?

    To cancel your subscription, log in. Click the “Account” link on the left. Then click the “Change Plan” button. Then click the “Cancel Plan” button. Your account will remain active until the end of your billing period.

    You will receive an email notification for every monthly bill. The email will include a link for you to easily click and login to the system and change or cancel your subscription.

    10 . How can I use GoMeetNow to do remote support?

    You can use GoMeetNow to remotely support PC and Mac computers. Follow the procedure below:

    1. Start an interactive meeting session & invite the supportee (attendee) to join your session

    2. After supportee joins your session, change the presenter to supportee.

    3. After supportee accepts to show his desktop, ask him to assign controller to you.

    Now you have control of the remote computer.

    Note that the supportee may get easily confused by Step 2 and 3. Also, the control you get for the remote computer is limited. For example, you cannot control the remote computer after reboot. You cannot remotely logout and login as a different user or an administrator. You lose control when UAC dialogs (a security feature of Vista and Windows) prompt.

    To avoid those confusions and many limitations, you need a solution specialized for remote support. You may consider to use http://www.turbosupport.com, which is a hosted remote support service provided by RHUB, the service provider of GoMeetNow.  Or you may consider the RHUB's 4-in-1 web conferencing and remote support appliance to have two applications together. Go to http://www.rhubcom.com for more information.

     

     
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