Your satisfaction is important
to us. We want your experience with the
GoMeetNow web conferencing service to be as good
as “being there”. If you have any problems while
using GoMeetNow, please check the FAQs below for
answers that might help with your problem. And
feel free to contact RHUB support for any
GoMeetNow questions:
1. How do I attend a meeting?
Click the “Join Meeting” button at the top of
this page. On the resulting page, enter the
meeting id that the meeting host sent to you,
the password (if any), and enter your name, then
click the “Join Meeting” button.
2. How do I retrieve my lost password?
How secured is my password?
Click the “(Forget password?)” link under the
Login button at the login page and enter your
email address. The system will send you a new
password generated by the system. After you use the new password, click
“Account” at the left panel and reset your new
password.
Your user account password is irreversibly encrypted in the
database and transmitted over the Internet using
SSL. Because of that, you need to remember the
password. There is no way for our support staff
to review it for you.
3. Can anyone join my meetings?
You can invite anyone to join your meetings.
They do not need a GoMeetNow user account.
4. I have a large screen. How do I limit what
is viewed by the attendees?
Regardless of how large your screen is and how
many monitors you have, the default view to your
attendees is the scaled-down version of your
full screen that fits your attendees' screen.
This fit-to-screen view means that your screen
will appear smaller if an attendee has a smaller
screen. While the attendee can zoom in or out of
their view to make fine print more readable, the
host may also reduce the screen area the
attendee has to view by choosing to show a
specific application or a specific monitor.
Showing a specific application or a specific
monitor will speed screen updates to viewers
dramatically. In general, the smaller screen
area you show to your attendees, the faster the
screen update is.
5. Does GoMeetNow use SSL encryption?
All user passwords, meeting passwords and
meeting IDs are transmitted via SSL between
GoMeetNow clients and the GoMeetNow server.
6. Can I temporarily increase the number of
participants for a larger meeting?
Yes, you can. After the large meeting ends,
update your plan and reduce the number of
participants in your plan so that GoMeetNow can
give you credit.
7. Can I record a meeting?
Yes. On the TurboMeeting Control Panel, click
the Record icon. Make certain that your
computer’s microphone is on. If attendees are
talking via the telephone, turn your
speakerphone on so your computer’s microphone
can pick up their voices. When you are finished
recording, click the Stop Recording icon and
choose the name for save the recording.
8. How do I play the recording?
You can double click on the saved recording. The
recording will begin playing automatically. You
can pause the recording, scan forward or
backward and change the volume during playback.
9. How do I cancel my account?
To cancel your subscription, log in. Click the
“Account” link on the left. Then click the
“Change Plan” button. Then click the “Cancel
Plan” button. Your account will remain active
until the end of your billing period.
You will receive an email
notification for every monthly bill. The email
will include a link for you to easily click and
login to the system and change or cancel your
subscription.
10 . How can I use
GoMeetNow to do remote support?
You can use GoMeetNow to remotely support PC and
Mac computers. Follow the procedure below:
-
Start an interactive meeting
session & invite the supportee (attendee) to
join your session
-
After supportee joins your
session, change the presenter to supportee.
-
After supportee accepts to
show his desktop, ask him to assign
controller to you.
Now you have control of the
remote computer.
Note that the supportee may get
easily confused by Step 2 and 3. Also, the control you
get for the remote computer is limited. For
example, you cannot control the remote computer
after reboot. You cannot remotely logout and
login as a different user or an administrator.
You lose control when UAC dialogs (a security feature of Vista and
Windows) prompt.
To avoid those confusions
and many limitations, you need a solution specialized
for remote
support. You may consider to use
http://www.turbosupport.com, which is a
hosted remote support service provided by RHUB,
the service provider of GoMeetNow. Or you
may consider the RHUB's 4-in-1 web
conferencing and remote support appliance to
have two applications together. Go to
http://www.rhubcom.com for more information.
